This could arise as a result of one of the following reasons;
- Your meter is a newly installed meter. The cost for the free units given is paid by customer as (debt) on customer’s first recharge of the meter.
- Transfer of Previous Debt: If customer was previously used an analog meter before the installation of a Prepaid meter, or using the estimated billing (Post Paid) and there was a debt before the installation of the prepaid meter, the debt on the estimated (Postpaid) billing account is migrated to the Prepaid meter account.
- The debt is a penalty for bypass or illegal connection discovered by the distribution company.
- We advise you visit or call your electric distribution company for better clarity.