Frequently Asked Questions

Paybeta is a secure payment platform for your everyday services like:

• 📺 TV subscription (DStv, GOtv, StarTimes)
• 📱 Airtime and Data recharge
• 💡 Electricity bills (IKEDC, AEDC, EKEDC, JEDC, PHEDC, KEDC, IBEDC)
• 🏦 And much more

Signing up is quick, navigating is easy and you can get started right now by creating an account using just your email and phone number or by just making payment for a service. Click here to Sign up.

Registration is optional. All you need is your email address, phone number and a valid debit card to make payment. No account creation required!

We accept all major cards including:

• 💳 Mastercard
• 💳 VISA Card
• 💳 Verve Card

No additional charges for airtime and data recharge. However, for some other services, you may pay a convenience fee. This will be clearly displayed for you to see before completing your transaction.

This happens on very rare occasions. If it does, kindly contact us immediately so we can check the status of your payment and resolve the issue promptly.

Your IUC/smartcard number is a series of numbers assigned to your decoder:

• For GOtv subscribers: It can be found on a red label underneath your decoder.
• For DStv or StarTimes subscribers: Simply pull out your smartcard from your decoder. The number on the card is your smartcard number.

Yes, you can! Simply select the bouquet of your choice and then edit the amount to reflect the number of months you intend to subscribe for.

This could arise as a result of the following reasons:

• New meter installation: The cost for free units given is paid by customer as debt on first recharge.
• Transfer of previous debt: If you had debt on an analog meter before switching to prepaid, the debt is migrated.
• Penalty: The debt may be a penalty for bypass or illegal connection discovered by the distribution company.

💡 We advise you to visit or call your electric distribution company for better clarity.

No, it cannot. Tokens are generated and encrypted using the meter number used. This means the token once generated can only be used by the specific meter. A transfer is impossible.

⚠️ Always double-check your meter number before making a payment.

If you mistakenly recharge a wrong number, please contact your service provider directly for any reconciliation. Unfortunately, we cannot reverse airtime or data transfers once completed.

💡 Always double-check the phone number before confirming your transaction.