Help centre

Frequently asked questions

Quick answers about payments, your wallet, airtime, data, electricity, cable TV and more.

General

What is Paybeta?

Paybeta is a secure payment platform for everyday services: airtime and data for MTN, Glo, Airtel and T2Mobile, electricity tokens and bills for all major DisCos, DStv, GOtv, StarTimes and Showmax subscriptions, and JAMB and WAEC PINs.

You can also schedule payments to run automatically and recharge many numbers at once with bulk airtime.

Must I create an account before I can pay for a service?

Not always. You can pay for airtime, electricity, cable TV and JAMB PINs without an account. You only need your email, phone number and a payment method.

A free account is needed for data bundles, WAEC PINs, scheduled payments and bulk airtime, and it gives you a wallet and a full history of your receipts. Create a free account.

Can I use Paybeta as an app on my phone?

Yes. Android users can download the Paybeta app from Google Play. On iPhone, you can add Paybeta to your Home Screen so it opens like an app. See how to install Paybeta on iPhone.

Payments & wallet

What payment options do you accept?

You can pay with a debit card (Mastercard, Visa or Verve), bank transfer, USSD or your Paybeta wallet.

Do I pay additional fees for using your service?

No additional charges for airtime and data. Some other services may carry a small convenience fee, which is always shown clearly before you complete your transaction.

How do I fund my Paybeta wallet?

Sign in and open Wallet & funding to see your dedicated wallet account. Transfer money to it from any Nigerian bank and your balance updates automatically.

I made a payment but I have not been credited. What should I do?

This happens on very rare occasions. First check the status of your payment on the verify page. If it still isn't resolved, contact us with your transaction reference and we'll sort it out promptly.

Airtime & data

What happens if I recharge the wrong number?

Airtime and data are delivered instantly to the number entered, so they can't be reversed once completed. Please contact the network provider for any reconciliation.

Always double-check the phone number before confirming your transaction.

How do I check my airtime or data balance?

Dial *310# for airtime on any network. For data, dial *323# on MTN and Airtel, *127*0# on Glo and *228# on T2Mobile. Codes are set by each network and may change.

Is 9mobile still supported?

Yes. 9mobile is now T2Mobile, and you can buy airtime and data for T2Mobile lines on Paybeta.

Electricity

Why do I have debt on my meter?

This could be because of:

  • New meter installation: the cost of free units given at installation is recovered as debt on your first recharge.
  • Transfer of previous debt: debt on an old analogue meter is migrated when you switch to prepaid.
  • Penalty: a penalty for bypass or an illegal connection found by your distribution company.

We advise you to visit or call your electricity distribution company for clarity.

I bought a token with the wrong meter number. Can it be transferred?

No. Tokens are generated and encrypted for the specific meter number used, so they only work on that meter and can't be transferred.

Always double-check your meter number. We show the name on the meter before you pay so you can confirm it.

I didn't receive my token. What can I do?

Use token retrieval to resend it to your phone and email, or check your payment on the verify page.

Cable TV

What is my smartcard / IUC number?

It's the number assigned to your decoder:

  • GOtv: on the red label underneath your decoder.
  • DStv or StarTimes: on the smartcard inside your decoder.
Can I pay for more than one month at once?

Yes. Select your bouquet, then edit the amount to cover the number of months you want.

How soon will my subscription be active?

Renewals are processed instantly. Keep your decoder switched on while you pay so it activates straight away.

Education

What do I need to buy a JAMB PIN?

The candidate's JAMB profile code. We show the candidate's name so you can confirm it before you pay. Buy a JAMB PIN.

How do I buy WAEC PINs?

Sign in to your Paybeta account to buy WAEC result checker and registration PINs. They're saved in your transaction history. See all education PINs.

Scheduled & bulk

What are scheduled payments?

Schedule airtime, data, cable TV or electricity to pay automatically from your wallet: once on a date you choose, or daily, weekly or monthly. You get email and in-app reminders 24 hours and 30 minutes before each payment. Set up a schedule.

What happens if my wallet balance is too low for a scheduled payment?

The payment is marked as failed and you are not charged. We'll tell you why it failed, and you can top up and retry it from your scheduled payments page.

What is bulk airtime?

Bulk airtime lets you recharge many numbers across MTN, Glo, Airtel and T2Mobile at once by uploading a simple CSV file. Each number is processed on its own, and you can download a results report when it's done.

Earn with Paybeta

How can I earn with Paybeta?

There are several ways:

  • VTU Agent: sell to customers in your community and earn a discount on every sale.
  • Reseller: build your own VTU business.
  • API merchant: plug our API into your app and earn on every transaction.
  • Affiliate: earn commission when people you refer buy on Paybeta.

See the live commission rates.

No questions foundTry different words, or contact our support team.