Frequently Ask Questions


Paybeta is a secure payment platform for your everyday service like TV subscription (DStv, GOtv, StarTimes), airtime, data, Electricity (IKEDC, AEDC, EKEDC, JEDC, PHEDC, KEDC, IBEDC) and more.

Signing up is quick, navigating is easy and you can get started right now by creating an account using just your email and phone number or by just making payment for a service. Click here to Sign up.

Registration is optional. All you need is your email address, phone number and a valid debit card to make payment.
Mastercard, VISA card and Verve Card
Your IUC/smartcard number is a series of number assigned to your decoder. For GOtv subscribers, it can be found on a red label underneath your decoder. For Dstv or StarTimes subscribers, simply pull out your smartcard from your decoder. The number on the card is your smartcard number.
No additional charges for airtime and data recharge. But for some other services, you may pay a convenience fee. This will be displayed for you to see.
Contact your service provider for any reconciliation.
This could arise as a result of one of the following reasons;
  • Your meter is a newly installed meter. The cost for the free units given is paid by customer as (debt) on customer’s first recharge of the meter.
  • Transfer of Previous Debt: If customer was previously used an analog meter before the installation of a Prepaid meter, or using the estimated billing (Post Paid) and there was a debt before the installation of the prepaid meter, the debt on the estimated (Postpaid) billing account is migrated to the Prepaid meter account.
  • The debt is a penalty for bypass or illegal connection discovered by the distribution company.
  • We advise you visit or call your electric distribution company for better clarity.
This happen on very rear occassion but if it does kindly contact us so we can check the status of your payment.
Yes, you can. Simply select the bouquet of your choice and then edit the amount to reflect the number of months you intend subscribing.
No, it cannot. Token is generated and encrypted using the meter number used. This means that token once generated can only be used by the specific meter. A transfer is impossible.
Contact your service provider for any reconciliation.
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