How to Buy Ikeja Electric Prepaid/Postpaid Units on Paybeta | Online Payment Guide

Registration is optional. All you need is your meter number, email address, phone number and a valid debit card or transfer to make payment.

Here is a standard process you can follow:

• Ensure there is power supply in your area
• Confirm the phase you are on has power supply
• Put off generators and inverters and change over to power supply
• Key in the 20 digit numbers you received as token and Click on the “Enter” button it could be green or red.

Link errors- Insert new batteries in the space provided at the back of the keypad to power on the device. If the device does not come on, press 3 to power up the battery.

• Step 1- Plug the keypads preferable to a wall socket used for your freezer or cooker (13Amps), and ensure the switch is on.
• Step 2 -if you still have units on your meter, when there is power supply, plug the Keypad into a wall socket.
• Put off generators and inverters and change over to power supply
• Step 3- Key in 5258 instead of the first four-meter digits followed by the consecutive meter digits while omitting the last digit of the meter. I.e. 01011607946 then becomes 5258160794. Then press Send on the blue or red button as the case may be.
• Step 4- Load the token over again after the above has been done. Kindly contact our 24-hour support team on +2342013306331 or send us an email at [email protected] for further assistance.

This could happen as a result of the following reasons: The purchase was for the wrong meter number. Kindly confirm you are loading the token on the right meter. The meter has not yet been activated- An activation code will be required from the distribution company. There has been a change in your tariff index. Kindly contact our 24-hour support team on +2342013306331 or send us an email at [email protected].

Contact your DISCO for any reconciliation.

This could arise as a result of one of the following reasons;

• Your meter is a newly installed meter. The cost for the free units given is paid by customer as (debt) on customer’s first recharge of the meter.
• Transfer of Previous Debt: If customer was previously used an analog meter before the installation of a Prepaid meter, or using the estimated billing (Post Paid) and there was a debt before the installation of the prepaid meter, the debt on the estimated (Postpaid) billing account is migrated to the Prepaid meter account.
• The debt is a penalty for bypass or illegal connection discovered by the distribution company.
• We advise you visit or call your electric distribution company for better clarity.

This happen on very rear occassion but if it does kindly contact us so we can check the status of your payment.

No, it cannot. Token is generated and encrypted using the meter number used. This means that token once generated can only be used by the specific meter. A transfer is impossible.