GOtv or DStv Decoder Not Reconnected after Subscription for a Package

Not being able to watch on your DStv or GOtv right away after signing up for a bouquet can be inconvenient. That thing hurts, don’t it? When you try to watch the newest TV show while curled up on the couch or balancing in relaxation mode, you end up with a blank screen.

The frustration is frustrating.

At Paybeta, we’re worried that customers won’t be able to start watching as soon as they sign up. For this reason, we have included a list of potential causes as well as suggestions for how to expedite viewing in the event that it occurs.

The following are likely explanations for your inability to see images after subscribing:

Your Decoder is Switched off

If your decoder was not switched on at the time of payment (which is a requirement for auto re-connection), viewing might not be reconnected automatically. Whenever you wish to renew GOtv or DStv subscription, always ensure that your decoder is turned on to ensure smooth reconnection.

Solution: When viewing doesn’t show as a result of this, a reconnection request has to be sent to Multichoice before you can be reconnected. Kindly contact Paybeta support to do this. Alternatively, you can also follow the RESET instruction on the TV screen.

Payment to an Incorrect Smartcard Number

“Oops!”, that’s the word, but yes, this can happen. If you made subscription payment to a wrong smartcard or IUC number, your decoder would not be subscribed, obviously. Wahala!

But not to panic, there is a way out.

Solution: Simply call up Multichoice support lines (+234 908 236 8533 for DStv or +234 803 904 4688 for GOtv) to request a transfer of funds.

You will need to provide the identification document and proof of payment then send an email to Multichoice stating the wrong smartcard you paid to and the correct smartcard number the payment should be transferred to.

Network issues

The familiar problem with anything online in Nigeria is the occasional bad network and really, no one can help it. If reconnection is been delayed as a result of network jam, the only solution is to wait a few minutes and your decoder would resume viewing.

For GOtv, you can always do a manual reset yourself when this happens. Kindly follow the instructions broadcasted on GO channel 1.

Downgrade/Upgrade of Package

Reconnection would be delayed if you have just changed your package (upgrade/downgraded your normal monthly bouquet). For example, you normally subscribe DStv Compact then changed to DStv Joli or vise versa.

Solution: In this case, Multichoice has to be contacted to confirm the upgrade/downgrade of your package. Contact Paybeta support, we would handle this for you.

We hope this information helps someone catch up on TV entertainment faster. Subscribe your GOtv or DStv to never miss out. For further inquiries, kindly chat Paybeta support through the web or mobile app or call 02013306331.

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