Unable to Load Token: MOJEC Prepaid Meter showing Failed

Many new Mojec prepaid meter users often ask, “Why is my prepaid meter showing ‘Failed’?” There are two main reasons you might receive a ‘Failed’ response on your Mojec meter.

• The unit on it has been exhausted and once that happens, the power supply is cut, so, you need to load new units.

• Mojec prepaid meter can show failed even after trying to load the purchased units on the prepaid meter via the Mojec Monitor, so the solution is to follow the steps listed below to marry the customer interface unit with the meter.

Synchronize your prepaid meter monitor keypad with the wall by inputting these numbers: 5258 + 5th digit to 12 digit of meter number Input: 5258 + (0101)15007104(7) + Enter (the blue button) i.e. (525815007104 and press Enter) for 01011 meters Input: 1593570 + Meter number + Enter (the blue button) i.e. (159357045701579430) and press Enter for 45 meters The feedback on the meter will be ''Accepted'' You can now load load the token number again.